Privacy Policy
Last updated: 11 July 2026
Bond Energy Solutions Pty Ltd ("Bond Energy Solutions", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with our business, website, social media pages or advertising.
Information We Collect
- Full Name
- Phone Number
- Email Address
- Property Address
- Electricity Bill Information
- Solar System Details
- Battery Enquiry Information
- Energy Usage Information
- Photographs of your property (where supplied)
- Information submitted through Facebook or Instagram Lead Forms
- Information submitted through our website
How We Collect Information
- Submit an enquiry
- Request a quote
- Complete an online assessment
- Fill out a Meta (Facebook or Instagram) Lead Form
- Contact us by phone, email or SMS
- Book a site inspection
- Purchase products or services
- Visit our website
How We Use Your Information
- Respond to enquiries
- Prepare quotations
- Design suitable solar and battery systems
- Arrange site inspections
- Schedule installations
- Provide customer support
- Process government rebate applications where authorised
- Improve our services
- Comply with legal obligations
Meta (Facebook & Instagram)
If you submit information through a Facebook or Instagram Lead Form, your information is securely transferred to Bond Energy Solutions.
We use this information only to:
- Contact you regarding your enquiry
- Prepare personalised recommendations
- Arrange quotations
- Schedule inspections if requested
We never sell your personal information.
Sharing Information
Your information may be shared only where necessary with:
- Electricity distributors
- Energy retailers
- Government rebate administrators
- Equipment manufacturers
- Installation partners
- Software providers used to operate our business
- Professional advisers
- Government authorities where required by law
We do not sell customer information.
Data Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
Customer information may be stored using secure cloud-based business management software.
Cookies
Our website may use cookies and analytics technologies to improve website performance and user experience.
Users can disable cookies within their web browser.
Access & Correction
Customers may request access to or correction of their personal information by contacting us.
Third Party Websites
Our website may contain links to external websites.
Bond Energy Solutions is not responsible for the privacy practices of third-party websites.
Updates
We may update this Privacy Policy from time to time.
The latest version will always be available on this page.
Contact
Bond Energy Solutions Pty Ltd